May 2010 - MSQPC Training Update

May 1st, 2010

Monthly Wisdom

"There is only one boss: the customer. And he can fire everybody in the company, from the chairman on down, simply by spending his money somewhere else.- Sam Walton

Trust is the Foundation...

FranklinCovey's Inspiring Trust | Because they take you at your word...  Inspire trust in waves!  There is one thing that is common to every individual, relationship, team, family, organization, nation, economy, and civilization throughout the world—one thing which, if removed, will destroy the most powerful government, the most successful business, the most thriving economy, the most influential leadership, the greatest friendship, the strongest character, the deepest love. That one thing is trust. Learn how to build and maintain trust for improved performance and results. 

Great leaders don’t dictate… they influence. When your team members trust
you as a leader, they will readily volunteer their best efforts.

Root Cause Analysis aka Six Sigma Lite

Root Cause Analysis|  A two-day course consisting of lectures, practices, and role plays that will provide attendees with an in-depth understanding of how to analyze a system in order to identify the root causes of problems. The course is a version of Six Sigma Lite, teaching an effective problem solving process without all the heavy statistics.

Course Objectives include: enhance problem solving effectiveness by providing a model for more deeply analyzing problem situations; Clarify the difference between analytical and creative thinking, and when each is most useful.; Promote the ability to provide problem-solving support in situations where one is not an expert in the process or technology involved; Expand the range of tools available for analysis of problem situations.

All participants will receive Duke's book, Root Cause Analysis: The Core of
Problem Solving and Corrective Action
, from ASQ's Quality Press.

Is Time Flying Away? Personally? Professionally?

Time Mastery | Learn the art of self management with the Time Mastery Profile as you review twelve critical categories: Attitudes Planning Written Communication Goals  Priorities Analyzing Scheduling Delegation Interruptions Procrastination Meetings Team Time.

This complete assessment tool can help you set priorities and manage your life and time more effectively.  In addition to the 36-page profile, you will receive meeting planners, a set of Franklin Covey weekly compasses, formats for tracking your time, and indispensable time management tips that are immediately applicable to your personal and professional life. A second profile will be provided on-line two months later to see how you have mastered targeted areas for improvement. This one day workshop will help you leave behind those habits that hinder, and design processes for getting the most out of each minute of your day.

Participants will learn how to:
• Develop a weekly work/life compass
• Identify negative work habits
• Determine new replacement habits and sources of support for those habits
• Develop an action plan with top priority objectives for immediate application
• Appreciate the need for consistent review of long-range goals, weekly directions, and daily implementation.

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