February 2010 - MSQPC Training Update

February 28th, 2010

Walt's Corner

Each month, Walt Hanna, MSQPC's Director of Training, will offer his insight into quality and leadership development issues.  This month, Walt looks at Change Management.

Why Lean Six Sigma? 

Lean Six Sigma is a business improvement methodology which combines tools from both Lean Manufacturing and Six Sigma. Lean manufacturing focuses on 
speed and traditional Six Sigma focuses on quality. By combining the two, the result is better quality faster.

To successfully implement Lean Six Sigma, four key elements must be addressed: 
1. Delighting the customer by delivering higher quality service in less time
2. Improving processes by eliminating defects (anything that is unacceptable to the customer) and focusing on how work flows through the processes
3. Using teamwork and shared ideas to solve problems
4. Data-based decision making

Lean Six Sigma uses a modern problem-solving method called DMAIC which stands for Define-Measure-Analyze-Improve-Control. DMAIC has proven itself to be 
one of the most effective problem-solving methods ever used because teams use data to…
• Confirm the nature and extent of the problem
• Identify true causes of problems
• Find solutions that evidence shows are linked to the causes
• Establish procedures for maintaining the solutions even after the project is done

So why should an organization consider using Lean Six Sigma? Here’s why!

Better processes produce lower costs, higher revenues, motivated employees, and more satisfied customers. After you implement Lean Six Sigma concepts into practice, there is no doubt you will experience improved earnings and a more efficient organization as a whole. The size of your organization is not relevant. If you are intent on process improvement, a Lean Six Sigma approach can help your organization capitalize on its strengths. So whether large or small, manufacturing, non-manufacturing, service industry, etc. Lean Six Sigma can be implemented.

If you want to improve the bottom line, implementing a process improvement culture that deploys Lean Six Sigma is the ticket!

Wisdom Nugget

"There is a certain degree of satisfaction in having the courage to admit one's errors. It not only clears up the air of guilt and defensiveness, but often helps solve the problem created by the error.." - Dale Carnegie

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