April 2010 - MSQPC Training Update

April 1st, 2010

Monthly Wisdom

"A man must be big enough to admit his mistakes, smart enough to profit from them, and strong enough to correct them.- John C. Maxwell

ISO 9001:2008 Internal Auditor

Internal Auditor|  This two-day workshop provides the essential skills for conducting internal quality system audits. Participants are taught how to examine and evaluate the effectiveness of their facility’s quality assurance program. The workshop will focus on the development of the auditor’s skills, and will show how audits are conducted. It will also take participants through every phase of the internal quality audit cycle. The workshop will include lectures, problem exercises, case studies and group discussions. No prior audit experience is necessary.

Some of the Course Objectives include: Planning and prepare a successful audit; Conducting an internal quality audit through the entire cycle; Selecting an audit team; Developing effective working papers, including checklists; Conducting opening and closing meetings; Collecting objective evidence; and Closing the audit.

Lean Six Sigma Green Belt

Lean Six Sigma Green Belt|  The curriculum is geared towards providing a firm understanding and comprehension of the Lean Six Sigma Green Belt individual roles and responsibilities of the project team. In addition, students obtain the statistical and soft skills to support and implement wise Lean Six Sigma tools and applications. The curriculum foundation provides Lean Six Sigma Green Belt candidates with an enhanced knowledge base of selective Lean Six Sigma tools.

This 9-day Lean Six Sigma Green Belt training and certification session provides substantial financial benefit for your in-class project. In addition, the training and certification serve to provide a system in which employees are fully focused on executing the correct activities at the correct time to impact positively the company’s bottom line and customer satisfaction. With a focus on developing the project execution and change management initiatives via the IEE system, Lean Six Sigma Green Belt candidates receive practical application of statistical and non-statistical concepts found through case studies, hands-on exercises, homework assignments, and follow-up assigned projects.

Essential Skills for Managers & Supervisors

Essential Skills|  This 2 day course consists of lectures, team activities, practices, and role plays that will provide attendees with the tools necessary to be an effective supervisor. The Personal Profile System (DiSC) and the Dealing with Conflict Instrument will aid managers and supervisors in knowing themselves and others. The following topics are covered: 
• The relationship between being a leader of people and manager of projects.
• Understanding your personal style of supervision.
• Appreciation for the communication model and methods for communication for 
   individual and team effectiveness.
• The importance of values, expectations, SMART goal setting and their linkage 
   through the annual performance review. 
• Dealing with conflict in self and others.
• Characteristics of effective teams.
• Development of an action plan for continual quality improvement for your team.

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