Root Cause Analysis 2021

Monday, Oct 18, 2021, 8 a.m. - 12 p.m.

The virtual Root Cause Analysis class will meet October 18 - 21, 2021 via Zoom.

Please register HERE!

Course Overview

  • The difference between problem solving and root cause analysis
  • Some common problem solving models and their weaknesses
  • Five steps for performing root cause analysis
  • Critical tools for performing root cause analysis

Course Objectives

  • Enhance problem solving effectiveness by providing a model for more deeply analyzing problem situations.
  • Clarify the difference between analytical and creative thinking, and when each is most useful.
  • Promote the ability to provide problem-solving support in situations where one is not an expert in the process or technology involved.
  • Expand the range of tools available for analysis of problem situations. 

Who Should Attend Root Cause Analysis Training?

Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems. It is recommended that participants have some previous experience with the seven QC tools (pareto, flowchart, cause & effect diagram, histogram, run chart, check sheet & scatter diagram). 

Course Outline

  • Differences between Root Cause Analysis (RCA) and problem solving - Effective Models for RCA
  • Selecting and Defining a Problem
  • Understanding a Process
  • Identifying Possible Causes
  • Data Collection and Analysis
  • Role Play – Consulting for RCA
  • Practice – Case Studies
  • The Rest of the Problem Solving Process 

Instructor: Duke Okes


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