Who We Are

The Mid-South Quality Productivity Center (MSQPC) is a partnership of the Greater Memphis Chamber and Southwest Tennessee Community College with a mission to champion market excellence. We are also a Tennessee Board of Regents Center of Emphasis.

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Our Mission

To champion market excellence for organizations in Memphis, the Mid-South region, and globally, by offering Baldrige-based assessments, consulting, quality/productivity enhancements, corporate development and employee development.

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Upcoming Events

Jun 13

Lean Six Sigma Yellow Belt

Yellow Belts are trained/certified individuals who maintain a general knowledge of the Lean Six Sigma approach and basic methodologies and tools.  They are considered prime candidates to participate on Lean Six Sigma teams.  Yellow Belts are empowered to provide more meaningful assistance through dedicated projects, and their day-to-day roles toward the organization’s ... Learn More and sign up »
Jul 19

Problem Solving - A3 Method

This training provides the participants with the skills needed to “solve” today’s process-related problems.  A structured problem-solving approach will be presented.  This structure assures that the true “Root Cause” is found and that an effective solution has been applied.  Many times solutions are implemented and the true root cause has not been ... Learn More and sign up »
Jul 28

"Documentation" ~ Too Small for ISO 9001

This workshop demonstrates how “Documentation” can be a true asset to an organization.  Proper “documentation” enables an organization to reduce errors, eliminate rework costs, reduce floor space, reduce inventories,  increase customer/employee satisfaction and increase sales.  Many times, “Documentation” is considered to be too complex, costly, ... Learn More and sign up »

Recent News

Leadership Insights from the Baldrige Award-Winning City of Germantown (TN)

Sep 14, 2021

MSQPC introduced the City of Germantown to the Baldrige Criteria and helped to guide them through the process over an 8 year period that helped them to ultimately with the nation’s highest Quality Award during 2019.

Blog By Christine Schaefer

When the City of Germantown (TN) was named a Baldrige Award recipient in 2019, the small suburb of Memphis (just 20 square miles in size) became only the fourth city to earn the prestigious, Presidential award for organizational excellence.

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HopeWorks 2020 Challenge Level Quality Cup Award Winner

Aug 03, 2021

The awarding of the Chamber Quality Cup Award took place at the HopeWorks Open House held on August 2, 2021.

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