Monday, Apr 19, 2021, 8 a.m. - 12 p.m.
The virtual Root Cause Analysis class will meet April 19 - 22, 2021 via Zoom.
Please register HERE!
Course Overview
- The difference between problem solving and root cause analysis
- Some common problem solving models and their weaknesses
- Five steps for performing root cause analysis
- Critical tools for performing root cause analysis
Course Objectives
- Enhance problem solving effectiveness by providing a model for more deeply analyzing problem situations.
- Clarify the difference between analytical and creative thinking, and when each is most useful.
- Promote the ability to provide problem-solving support in situations where one is not an expert in the process or technology involved.
- Expand the range of tools available for analysis of problem situations.
Who Should Attend Root Cause Analysis Training?
Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems. It is recommended that participants have some previous experience with the seven QC tools (pareto, flowchart, cause & effect diagram, histogram, run chart, check sheet & scatter diagram).
Course Outline
- Differences between Root Cause Analysis (RCA) and problem solving - Effective Models for RCA
- Selecting and Defining a Problem
- Understanding a Process
- Identifying Possible Causes
- Data Collection and Analysis
- Role Play – Consulting for RCA
- Practice – Case Studies
- The Rest of the Problem Solving Process
Instructor: Duke Okes
