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The
Memphis Regional Quality Cup Award is aligned with the
former RIT/USA Today Quality Cup Team Award and the Malcolm Baldrige
National Quality Award Criteria.
The Award is co-sponsored by the
Memphis Regional Chamber and Southwest Tennessee Community College
and managed by the Mid-South Quality and Productivity Center (MSQPC)
which is a partner-ship of both the Chamber and the College.
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2009 Memphis Regional Quality Cup Award Winners
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MSQPC, a partnership of the Memphis Regional Chamber and
Southwest Tennessee Community College, proudly announces
The 2009 Memphis Regional Quality Cup Award Winners!
February 25, 2009,
Hilton Memphis:
Summit
Level Award
Methodist Le Bonheur Healthcare On-Time Surgical Starts
Methodist Le
Bonheur Healthcare CHF Discharge Medication Reconciliation
Challenge
Level Award
The Peabody Hotel
Memphis
Southwest
Tennessee
Community College
Enrollment Management
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Summit Level Award:
Methodist Le
Bonheur Healthcare Teams |
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Back row, l-r:
Daniel Clark, Tonya Harris, Lewis Perkins, Gail Thurmond, M.D.,
Robin Womeodu, M.D., Nathan Essex, president,
Southwest
Community College,
Catherin Murphy, Bret Sanders, Kathy McMasters, Stephanie Cowan,
Jerry Maliot, M.D., and Tom Schmitt, Board Chair, Greater Memphis
Chamber
Front row, l-r: Jonathan Watkins, Upasana Singh, Charu
Sharma, Shirley Martin, Dolores Marshall, Anita Settles-Seymour,
Shannon Jones, Cindy Riley, Tamala Murphy-Johnson, and Monte
Massongill.
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Below, the
On-Time First Case
Surgical Starts team at Methodist Le Bonheur Healthcare
increased the percent of on-time first case surgical starts from 23%
to 62% in a 7-month period. The Department has been able to hold
those gains, and continues to seek and implement process
improvements as part of their Continuous Quality Improvement
approach. |
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Below, the
Accurate Reconciled Congestive Heart Failure
Medication List at Discharge team from Methodist Le Bonheur. Before
the improvement project, up to 15 Congestive Heart Failure patients
could be discharged with an inaccurate medication list each month.
The current rate is down to 5 per month on average, and further
automation of the improvements will push the number to near zero.
Ensuring that patients and their families receive correct
medications when leaving the hospital reduces the chance for errors
in follow-up care and can result in fewer readmissions. |
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Challenge
Level Winner |
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The Peabody
Hotel, Memphis |
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(l-r) Dr. Nate Essex, Terry McNutt, Lisa Massa,
Scott Boucher, Craig Smith, Kelly Earnest, Diane Westphal, Bob
Brown, Tom Schmitt |
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Associates of The
Peabody Memphis regained the coveted 4-star Mobil Travel Guide
rating, one of only 125 hotels nationwide to hold this distinction.
They achieved this by improving employee satisfaction through such
initiatives as upgrading dining options in the employee cafeteria,
“Peabody Pay” rewards, and providing elegant employee uniforms for
every department. All employees were re-certified in Peabody Service
Excellence, a trademarked guest service delivery system that equips
employees with the clearly defined standards, know-how, and
confidence to provide superior guest service and memorable
experiences to every guest, every time. Their exemplary results,
driven by the Team’s efforts, helped the Peabody Memphis reclaim its
title as the South’s Grand Hotel and achieve a level of luxury and
service to earn the Four Star Level rating by the Mobil Travel
Guide. |
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Southwest
Tennessee
Community College
Enrollment Management |
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(l to r): Back
Row: Dr. Nathan Essex, Tom Schmitt, Margaret Hillman
Middle Row:
Barbara Wells, Mona Washington, Thalia Wilson, Renee Hancock
Front row: Vanessa Dowdy, Chateeka Farris, Tamara Lambdin, Dr. Carol
Tosh, Tina
Studaway,
Kathryn Johnson |
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After
experiencing a decline in enrollment for the Fall 2007 semester, a
cross-functional team was assembled to implement the strategic
changes based on the enrollment needs of prospective students. The
Team utilized a Strengths, Weaknesses, Opportunities, Threats (SWOT)
analysis of the enrollment procedures to determine needed changes to
various business processes. The efforts of this Team, with the
support of the College’s senior staff and faculty, resulted in a 9%
increase in enrollment for the Fall 2008 semester and a three-year
average increase of 28% in the number of students who registered by
August 1. |
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