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Schering-Plough’s Quality Systems Implementation team
won the progressive-level award by incorporating 36 key team members
into cross-functional teams to address cGMP compliance. These teams
integrated 21 Quality Systems to encompass the requirements of 64
corporate standards into Research and Development operations. A
steering committee met weekly to track progress, establish
accountability, and serve as a forum for SME and management
interaction to discuss resources and resolve “issues.” Recognition
breakfasts were held to acknowledge and reward team progress.
Management support was clearly visible, establishing the project as
high priority. * This team was one of the
first 4 of 12 world-wide corporate sites to complete the project.
* The team utilized effective tools for assessing processes and
measurement.
* The selection and implementation of the project indicates that
this event is not a single, isolated event but one of a continuous
improvement culture that exists at Schering-Plough.
* A 15% reduction in SOPs was captured.
Progressive Winner Team Members
Dr. Gary Wildman, VP
Research Services
Fay Brown, Manager, R&D Compliance
Ken Morrow, Team Leader, R&D Compliance
Colleen Grace, Team Leader, R&D Compliance
Donna Whitcomb, Manager, Training
Terry Bronze, Research Quality Manager
Sara Anne Nichols, Principal Engineer, R&D Systems
Debbie Garvey, Sr. Administrative Assistant
Austin Davis, Sr. Resource Analyst
Carol VanCleave. Group Leader I, Analytical Stability
Paul Allen, Manager, Documentation and Change Control
Ajmal Khan, Research Fellow, OTC Development
Michael Lippay, Associate Scientist
John Wagner, Principle Scientist, Suncare R&D
Charles Mosby, Supervisor, Pilot Lab Operations
Dave Stidham, Manager, Consumer Relations
Kevin Fowler, Principle Scientist, Suncare R&D
Don Levine, Section Leader
Cecilia Clifford, Associate Director, Methods Dev. & Validation
Bobby Burress, Technologist
Joe Goss, Sr. Scientist
David Wiggins, Associate Director, Stability
Lisa Renner, Manager, Formula Documentation, Int’l
Mitch Waits, Sr. Associate Engineer
Bruce Miller, Engineer
John Marini, Associate Director, Technology Support
Carol Rogers, Scientist II
Jack Nelson, Manager, Formula Documentation
Chris Rainey, Director, Analytical & Stability
Sharon Sides, Executive Assistant
Mike Rankin, Associate Director, Methods Dev. & Validation
Jim Schirmer, Principle Scientist
Jay Morgan, Sr. Director, Footcare & R&D
Beth Lange, Sr. Director, Suncare R&D/New Technologies
Mike Tune, Director, Packaging Technology
Ed Vaughn, Training Scientist
Dr. Nate Essex (President of Southwest
Tennessee Community College) and Tom Schmitt (President/CEO of FedEx
Global Supply Chain Services) presented the awards.
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The Memphis
Regional Chamber Development and Member Services Team has made
significant progress improvements to the department over the past 18
months to stabilize the department, rebuild the team, design
business processes to best serve the Chamber members, and provide a
platform to ensure that the Memphis Regional Chamber is moving
toward the goal of being one of the best Chambers in the United
States.
* Well-defined
business process maps provide team members with guidelines to
follow.
* Surveys of members and event participants allow for a sustained
focus on continuous improvement.
*A well-developed dashboard presents metrics that are clearly
aligned with goals and objectives.
*Yearly benchmark is conducted with other Tier 1 Chambers.
*Membership has increased 31% to 2,300 members, and yearly dues
revenue has increased 41% to $2.4 million.
* Membership retention rate has increased 5% to 89.91%.
* Events revenue has grown 253% to $380,000.
Summit Winner Team Members
Linda Cornish, VP, Chamber Development & Member Services
Pat Guy, Director, Special Events
Tunga Lee, Administrative Assistant
Angela
Michaels, Coordinator, Member Services
Nykesha Cole, Coordinator, Member Services
Erika Milford, Event Coordinator
Ernest Strickland, Business Development Associate
Jeanne Bleu, Business Development Associate
LaVera Tolbert, Business Development Associate
Dr. Nate Essex (President of Southwest Tennessee Community College)
and Tom Schmitt (President/CEO of FedEx Global Supply Chain
Services) presented the awards.
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