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Homeland Security
Assessment Manual:
A Comprehensive Organizational Assessment
Based on Baldrige Criteria
by Donald C. Fisher, Ph.D.
Approximately 300 pages. ISBN 0-87389-640-8. 81⁄2x11 Softcover. 2004.
Price $60.00. ASQ Quality Press.
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A Baldrige-based Assessment
workbook for
- Service and Manufacturing organizations
- Healthcare
- Education
By: Dr. Donald C. Fisher
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Diskette in Word 97®
format (PC) only. The workbook contains 250+ pages. $49.95 per diskette.
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"Since we were
awarded the Malcolm Baldrige National Quality Award, I have been asked many times if this
means that we have now achieved the ultimate level of quality. My answer is that
this award is simply our license to practice." $22.00
-
Frederick W. Smith,
Founder & Chairman,
Federal Express Corporation.
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"A key to improving
customer focus is to make sure that you are working on the true 'impact' items and
installing a disciplined process for measuring progress. Donn Fisher's work has been
invaluable to us in this effort." $26.95
- Byron D.
Oliver,
President,
Cigna Retirement and Investment Services
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"With this
assessment workbook, the Malcolm Baldrige National Quality Award Application can become
user-friendly. This simple, self-assessment process can be a gold mine of practical and
useful information for any organization. It is a road map for your strategic
planning process." $24.95
- Donald Fisher,
Board Examiner
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"The
Baldrige Workbook for Healthcare assists an organization in
understanding how current JCAHO standards are comparable to Baldrige criteria and, when
addressed together, can have a dramatic impact on healthcare quality and organizational
performance." -Cinda Kinsey,
Administrative Director,
Quality and Human Resources Development,
Methodist Health Systems $28.50
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"Complete
with practical how-to's and assessment checklists, this book was prepared specifically for
college and university managers serious about implementing total quality programs and
blending them into the culture of their institution. It is a must-read publication."
-R.
Eugene Smith,
Vice President for Business and Finance,
The University of Memphis $24.95
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