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PATS in action at
the Peabody Hotel,
Memphis, TN. |
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In every organization there are certain people who really know their jobs inside and
out. They are true subject matter experts (SMEs) in the work processes that
should be mastered to do those jobs right. These SMEs are the training experts for
PATS.
By utilizing the skills and leadership abilities of SMEs, a
company can reduce the basic training cycle for a new |
employee from weeks to days -an
impressive reduction in cycle time. Most importantly, the SMEs gain from the PATS
training process as well; they become communicators, motivators, counselors, resources
and, in the process, sharpen their own skills. |
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The Entire Training Program is Developed In-House, By The People
Who Do The Work. |
| The foundation for PATS and the building blocks for a company's in-house training
program are laid by the employees themselves.
Led by SMEs, employee teams carefully
examine each job process to create training session plans.
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They not only work together to
identify and describe each step in a process, they also evaluate how
that process fits into the big picture of their department's purpose
and their company's mission. They can even determine ways to
improve the work process and reduce cycle time.
By utilizing members of your employee force to create session plans for your PATS
program, you empower them. You are recognizing that their knowledge and
under-standing of the work processes that make up their jobs are critical to company
performance and success.
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PATS in action at
the Peabody Hotel,
Memphis, TN. |
 |
| Once PATS learning session plans are developed, they are computerized so that they can
be easily updated and instantly accessed whenever training is necessary.
Each
learning session plan deals with a specific work process, providing just-in-time training
right in the work-place. In addition, each session plan is built around the proven
teaching method of "show, tell, show, tell" for effective communication and
learning. |
Observation reports after the training session measure the effectiveness
of the training as well as the performance of the trainee. And recognition is
built into the PATS program to reinforce performance and learning.
Because the training takes place in short, easily manageable segments, learning is
enhanced and the training cycle is reduced. Unlike traditional training videos,
manuals, and classroom teaching, training on the job immediately and accurately relates
the skills learned in the training process to the actual jobs being performed.
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PATS in action at
the Peabody Hotel,
Memphis, TN. |
 |
| By giving employees PATS, a company can have a better trained workforce in
a shorter time. But there are other important benefits as well.
Because PATS
actively involves employees in the training process from the start to finish, it
recognizes their hands- on understanding of their jobs. It empowers them as the
experts who know best what it takes to do their jobs, and do them right. |
SMEs become not only on-the-job trainers, but role models and
communicators who set important examples by practicing correct and safe work processes. It
is a rewarding experience for everyone from senior employees to new hires.
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12 Of The 20 Elements
Important for ISO 9000 Certification Relate Directly to PATS. |
| ISO 9000 is a general set of principles for good manage-ment, and is accepted
internationally as the sign of a quality-driven company. PATS directly impacts 12 of the
20 basics elements of ISO 9000 certification. PATS not only benefits all the areas
directly related to training, but has a positive impact on areas such as design control,
manage-ment responsibility, and purchasing. |
Because PATS directly involves the employee workforce in
the identification and design of crucial work processes, it makes quality a company-wide
process instead of only a management commitment.
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Dr. Donald C. Fisher checks on the imple-mentation of PATS at the Peabody Hotel, Memphis, TN. |
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| Settle for nothing less than the best trainers in your business - the experts that are
already on your payroll. We can work with you to implement fully our eight-stage
program. We'll put our tested practices to work as we guide your company from team
development to implementation of a recognition program.
Dr. Donald C. Fisher (right), who developed the PATS program, built his expertise
on the job himself. His 20 years of experience in the field of management
development include consulting on corporate training and
productivity improvement for several of the world's largest
corporations. |
He is a three-year
veteran of the Board of Examiners of the prestigious Malcolm Baldrige
National Quality Award and has judged quality performance based on the
Baldrige criteria for over 100 world-class organizations.
Dr. Fisher's expertise and understanding of the contemporary workplace and its workers
bring a special insight to the PATS program. With our staff and consultants, we can
direct the implementation of your PATS program and ensure that the best trainers in the
world are working for you.
Contact Dr. Donald C. Fisher for more information
on incorporating PATS into your workplace.
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