Find out more about The Quality Center: Training Update | MSQPC Southwest TN Community College Memphis Regional Chamber

Summer Special - Great Savings on 3 Courses!

Attend 3 of our most powerful courses for one low price - $595 |
$550 for two or more registrations from the same organization

 

Customer Satisfaction One day workshop leads participants step-by-step through development of their approach to serving the customer with satisfaction.
June 19 |

 

Time Mastery| This complete assessment tool helps individuals set priorities and manage their time and life more effectively.
July 16 |

 

Leading Organizational Change | Group discussion, worksheets, and role plays provide in-depth knowledge of the process and skills a leader needs for himself and those who are implementing the change.
August 14 | 

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Please note: Registration is open for classes and seminars throughout the year. Below is a list of scheduled events through December 2008. Use the links below to see course descriptions, location, time, or pricing information. You may register online with a Visa/Mastercard/American Express or print the registration form to fax or mail in with your check or Purchase Order. If you have any questions or need any assistance please visit our web site or contact Walt Hanna.

Six Sigma, Root Cause Analysis, Kaizen

Six Sigma Black Belt (4 week course) Weeks of »
New dates coming soon!
Six Sigma Green Belt (2 week course) Weeks of »
August 25 :: September 22
Six Sigma Champion Training On-site scheduling available
Root Cause Analysis September 18-19
Kaizen On-site scheduling available

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ISO

ISO 9001:2000 Implementation/Documentation August 4-5
Continuous Improvement for ISO 9001:2000 On-site scheduling available
Management System Integration On-site scheduling available
Auditing the IMS On-site scheduling available
Introduction to ISO 9001 Standard Revisions September 10 :: October 8

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Franklin Covey Training

4 Disciplines of Execution December 5
7 Habits for Managers June 12-13
7 Habits of Highly Effective People On-site scheduling available
7 Habits Fundamentals October 17

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Executive Education

Essential Skills for Managers and Supervisors September 11-12
Breakfast for Trainers None scheduled as of now
Strategic Planning for Balanced Results October 29
Leading Organizational Change August 14
Customer Satisfaction June 19

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Baldrige

MSQPC conducts organizational assessments based on Baldrige Criteria for Performance Excellence for business organizations, educational institutions, healthcare, and not-for-profit organizations. In addition, Baldrige Award application writing and site visit consulting is available by experience Baldrige Examiners.

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PATS

Process Activated Training System® (PATS) completely re-engineers training by focusing on the individual work processes that are involved in a job. In any company, thousands of these processes take place every day. These processes are not defined by job descriptions or broad task titles, they are the individual elements that go into the successful performance of a job. By centering on the mastery of job processes, PATS simplifies the teaching and learning process. And makes on-the-job training effective, efficient, and measurable.

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Please note: All training offered on-site, please call for more information.


Baldrige Quest for Excellence Awards and Conference

Attend the premier showcase of the 2007 Baldrige Award recipients, celebrate the national Baldrige Award's 20th Anniversary, and learn how to:
   §  improve your organization's performance results
   §  increase organizational innovation to gain and sustain competitive advantages
   §  create an environment that fosters social responsibility and ethical behavior
   §  increase organizational sustainability
Learn about the tools used by business, education, health care, and nonprofit leaders to evaluate and focus their efforts on performance results, leadership effectiveness, customer and employee satisfaction, and process management. The 2007 Baldrige Award recipients will share their performance practices, their journeys to performance excellence, and their lessons learned.  Click on the link below for a brochure and more information.

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Substitutions & Cancellations: Cancellations made more than 30 days prior to the start date of any course will be charged 20% of the registration fee. Cancellations made 30 - 14 days before the course starts will be charged 50% of the registration fee.. Registrants who fail to attend are responsible for the entire course investment. No refund of fees is offered for cancellations made less than two weeks prior to the course beginning. Cancellation requests should be submitted in writing. Travel and lodging are not included in the cost. MSQPC reserves the right to make changes to any aspect of the program, agenda, speakers, dates and venue location and can also cancel events if enrollment criteria are not met, or when conditions beyond its control prevail. Every effort will be made to contact each delegate if the event is cancelled. MSQPC's liability is limited to the refund of the registration fee only. Payments received less than 10 days prior to an event should be paid with a credit card.