Having trouble viewing this email? Click here

MSQPC logo 1 

September 15, 2011                                                 Vol 1 Issue 10 

 

RCA Book

 

 

Repetitive problems impact customers, end users, employees, competitiveness and profitability.  The risks associated with repeat problems has significantly increased.  The identification of problems in most companies is more rigorous but the ability to solve them has not improved at the same rate.  Instant communications in the market today can make a new product or service an instant "hit" but that same instant communication about "problems" with a product or service can quickly wipe out that success.  

 

         Find the problem....Fix the problem...Cut costs 

 

       Root Cause Analysis (RCA)...Register your teams today.

 

                                  Two-day Workshop

                                 November 3-4, 2011

 

                      On-Site consulting services available 

 

  

 

================================================= 

  

 

 ISO

 

 

Learn the skills and know-how needed in conducting internal quality system audits.  Learn how to examine and evaluate the effectiveness of your facility's quality assurance.  Get hands on experience through every phase of the internal quality audit cycle from planning through closure. 

 

 

ISO Internal Auditor 2-Day Workshop October 4-5, 2011

 

ISO On-Site Auditing Services, Auditing Workshops, and ISO Turnkey Consulting Available. 

 

 

Contact us for a free 2-hour executive overview if your organization is considering an ISO 9001:2008 certification. 

 

================================================== 

 

 

  

 

 

          RECOGNIZE YOUR QUALITY TEAM EFFORTS 

 

 

The Mid-South Quality and Productivity Center presents a Regional Quality Cup Award which is aligned with the Baldrige Award Criteria and the former RIT/USA Today Quality Cup Award. This award honors individual teams (six categories) that make exceptional contributions to their employers' quality improvement programs. The winning teams serve as regional and national role models, encouraging others to accept principles and practices that lead to continuous improvement and customer satisfaction. 

  

 

Awards are made to individual teams in each of six categories:

  • educational institutions
  • government units and agencies
  • health care organizations
  • manufacturing firms
  • service firms
  • small businesses

  

Nominations should be made in recognition of exemplary customer service or for exceptionally valuable improvements in a system or process for achieving customer satisfaction.

 

Judges include quality experts from consulting industry and universities. In the first round of judging, each nomination is read and scored by a pair of Baldrige-trained judges. Consensus is reached by an additional panel of Baldrige-trained judges.

 

Nominees will be provided with the judges' comments for each of the judging criteria, but without commentary or explanation.

 

 

Click on the Quality Cup Award icon for more information.  

 

 

 

 

 

 

 

 

 

SEMINARS

 

Covey Logo 

 September 22, 2011

 

Inspiring Trust 

  

Self Trust

    

Relationship Trust

 

Organizational Trust

 

Market Trust

 

Societal Trust

    

 

    

  Great leaders don't       dictate... they influence   

 

    

 

When your team members trust you as a leader, they

will readily volunteer their best efforts. 

 

Get better results...faster

 

 

 

 "Self trust is the first secret of success" - Emmerson

 

 

 

 

Click on the Franklin Covey icon above to register

 

September 22, 2011 

 

 

On-Site Workshops Available  

 

 

Upcoming Events

 

CQE Exam Prep

September 8 thru

December 1, 2011

 

 Click on the course titles for registration information

 

 Baldrige Logo

 

Contact us for a FREE Organizational "Express Assessment" based on Malcom Baldrige Criteria.

 

We will provide you with feedback within two business days.  

 

 

 --------------------------

  

Check out our website for all 2011 courses, events, products and services

  

  

PATS Logo 

 

 

 

 Baldrige Conferences 2011 

Baldrige Regional Conferences are scheduled for:

 

 

 September 27, 2011 in Birmingham, AL

 

 

 

Walt Hanna

 The Mid-South Quality Productivity Center-The Quality Center

(901) 543-3530

whanna@memphischamber.com

 

MSQPC is a partnership between the Greater Memphis Chamber and Southwest Tennessee Community College and is designated a Center of Emphasis by the Tennessee Board of Regents (TBR).  Ask about our Chamber discount.   

  

                                                           SWTCC Logo

 

 

This email was sent to whanna@memphischamber.com by whanna@memphischamber.com |  

Mid South Quality Productivity Center-The Quality Center | 22 North Front Street | Memphis | TN | 38103