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September 1, 2011                                                   Vol 1 Issue 9 

 

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International Management Technologies: Rob Lawton

 

Leadership In Excellence and Customer Focused  2-Day Workshop:

8 Dimensions of Excellence and Voice & Mind of the Customer 

 

Excellence is rarely cheap. Move fast to experience the exception. Early Birds get the superb two-part Leadership in Excellence & Customer Focus program, now 40% less than list price until 9/8 or no seats are left. Get new insights and tools from the top-rated speaker in this field.

 

It is the uncommon leader who has a clearly articulated method for connecting strategic and customer priorities with performance measures. Make it easily understood by all employees and you get rapid results. Customers notice, employees are excited and you shine. Join other uncommon leaders for this inspiring and practical program in Memphis on 9/29.  Past participants had this to say:

 

"Excellent seminar! This challenged me to make a mind shift to apply the customer-centered thinking in my work. The emphasis on creative divergent thinking may be the key to our success in the next 10 years."   S. McAlexander, AVP, American Honda Motor Company

 

 

"I have never experienced a program with a higher return on investment of time and money.  This is also the most clear and direct method of leadership improvement and quality management I have found." Q. Wilson, Director, MO Dept. of Revenue

 

 

Bring Your Teams for an Excellent Two-Day Workout 

September 29-30, 2011 Falls Building, 22 N. Front St. Memphis...to register, click on the 8 Dimensions of Excellence icon.    

 

 

RCA Book

 

 

ROOT CAUSE ANALYSIS: THE CORE OF PROBLEM SOLVING AND CORRECTIVE ACTION

 (RCA)

 

Instant communication in today's market can make you an overnight sucess....however....customer complaints resulting from unresolved problems travel through the marketplace at the same rate of speed. The risks of repeated "problems" in a company can be fatal as they relate to customer satisfaction.  Provide your teams with the skills and tools necessary to minimize those risks. Instead of "firefighting," train your teams how to find the root cause of problems.          

 

   

Root Cause Analysis 2-Day Workshop November 3-4, 2011 

  

On-Site Workshops Available  

 

 

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MSQPC and Smarter Solutions

Lean Six Sigma Green Belt

 

 

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Reduce Waste...Improve Efficiencies....

           Increase Your Bottom Line

 

 

     Green Belt Cohort Course Dates: 

   October 10-14/November 14-18, 2011

 

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 ISO

ISO Internal Auditor 2-Day Workshop October 4-5, 2011

ISO On-Site Auditing Services, Auditing Workshops, and ISO Turnkey Consulting Available 

 

 

SEMINARS

 

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 September 22, 2011

 

Inspiring Trust 

  

Self Trust

    

Relationship Trust

 

Organizational Trust

 

Market Trust

 

Societal Trust

    

 

    

  Great leaders don't       dictate... they influence   

 

    

 

When your team members trust you as a leader, they

will readily volunteer their best efforts. 

 

Get better results...faster

 

 

 

 "Self trust is the first secret of success" - Emmerson

 

 

 

 

Click on the Franklin Covey icon above to register

 

September 22, 2011 

 

 

On-Site Workshops Available  

 

 

Upcoming Events

 

SPC 

September 17, 2011

 

CQE Exam Prep

September 8 thru

December 1, 2011

 

 Click on the course titles for registration information

 

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Contact us for a FREE Organizational "Express Assessment" based on Malcom Baldrige Criteria.

 

We will provide you with feedback within two business days.  

 

 

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Check out our website for all 2011 courses, events, products and services

  

  

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 Baldrige Conferences 2011 

Baldrige Regional Conferences are scheduled for:

 

 

September 13, 2011 in Kansas City, MO

 

 September 27, 2011 in Birmingham, AL

 

 

 

Walt Hanna

 The Mid-South Quality Productivity Center-The Quality Center

(901) 543-3530

whanna@memphischamber.com

 

MSQPC is a partnership between the Greater Memphis Chamber and Southwest Tennessee Community College and is designated a Center of Emphasis by the Tennessee Board of Regents (TBR).  Ask about our Chamber discount.   

  

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This email was sent to whanna@memphischamber.com by whanna@memphischamber.com |  

Mid South Quality Productivity Center-The Quality Center | 22 North Front Street | Memphis | TN | 38103