August 15, 2011                                                        Vol 1 Issue 8 

International Management Technologies: Rob Lawton

Leadership In Excellence and Customer Focused  2-Day Workshop:

8 Dimensions of Excellence and Voice & Mind of the Customer 

"Excellent seminar! This challenged me to make a mind shift to apply the customer-centered thinking in my work. The emphasis on creative divergent thinking may be the key to our success in the next 10 years." 

- S. McAlexander, AVP, American Honda Motor Company

"During my long career, I was one of the few people in the world to study under Dr. Edwards Deming, Peter Drucker, Joseph Juran, Philip Crosby, Russell Ackoff, Tom Peters and Michael Hammer. This makes me uniquely qualified to say Mr. Lawton's work clearly places him in a position to be today's premier thinker and practitioner of quality as defined by customer satisfaction. It causes revolutionary new managerial thinking and decision making."

- B. Laviolette, Ph.D., Corporate Director of Management Systems, Naval Air Systems Command

Bring Your Teams for an Ecellent Two-Day Workout 

September 29-30, 2011 Falls Building, 22 N. Front St. Memphis...to register, click on the 8 Dimensions of Excellence icon.    

RCA 2-Day Workshop November 3-4, 2011 

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MSQPC and Smarter Solutions

Lean Six Sigma Green Belt

Why Lean Six Sigma Green Belt:

• A clear focus on achieving measurable and quantifiable financial returns 
• Improve the quality of your processes by identifying and removing defects
• A clear commitment to making decisions on the basis of verifiable data, rather than assumptions and guesswork 
• Green Belts complete improvement projects and play a key role in improving production efficiency      

     Green Belt Cohort Course Dates: 

   October 10-14/November 14-18, 2011

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ISO Internal Auditor 2-Day Workshop October 4-5, 2011