|
August
1, 2011 Vol
1 Issue 7
|
|
International Management Technologies: Rob Lawton
Leadership In Excellence and Customer
Focused 2-Day Workshop:
8 Dimensions of Excellence and Voice & Mind of
the Customer
THE CHALLENGE
How to align your strategies and performance
measures with your customer's priorities. This workshop will provide you with the tools to
repsond to that challenge.
WHO
SHOULD ATTEND?
Leaders
and those responsible for executing change initiatives or
projects related to service excellence, workforce development,
satisfaction measurement or innovative ways to
improve. Bring your team.
September 29-30, 2011 Falls Building, 22 N. Front St. Memphis...click on the
8 Dimensions of Excellence icon to register you
and your team.
|
|
|
ROOT CAUSE ANALYSIS: THE CORE
OF PROBLEM SOLVING AND CORRECTIVE ACTION
(RCA)
- Enhance problem solving
effectiveness by providing a model for more deeply analyzing
problem situations
- Clarify the difference
between analytical and creative thinking, and when each is
most useful
- Promote the ability to
provide problem-solving support in situations where one is
not an expert in the process or technology involved
- Expand the range of tools available
for analysis of problem situations
RCA 2-Day Workshop
November 3-4, 2011
MSQPC and Smarter
Solutions
Lean Six Sigma Green Belt
Why Lean Six Sigma Green Belt:
- A clear focus on achieving
measurable and quantifiable financial returns
- Improve the quality of
your processes by identifying and removing defects
- A clear commitment to
making decisions on the basis of verifiable data, rather
than assumptions and guesswork
- Green Belts complete
improvement projects and play a key role in improving
production efficiency
Green Belt Cohort
Course Dates:
October 10-14/November 14-18, 2011
ISO Internal Auditor 2-Day Workshop October 4-5,
2011
|
|
|
|
|
SEMINARS
Communication Effectiveness
August 18, 2011
Review the Basics of Communication
Leader Values as a Foundation for
Communication
Applying Emotional Intelligence for Success
Giving Constructive Feedback
Developing Active Listening Skills
Delegation: Keys to being a Manager
Organizational
Communication
"The art of communication is the language of
leadership" -Humes
Click on the icon above to register
On-Site Workshops Available
|
|
Upcoming Events
Design of
Experiments
August 6, 2011
Tools for CQI
August 20, 2011
Contact us for a FREE Organizational "Express
Assessment" based on Malcom Baldrige Criteria.
We will provide you with feedback within two business
days.
--------------------------
Check out our website for all 2011 courses, events,
products and services
Baldrige Regional
Conferences are scheduled for:
September
13, 2011 in Kansas City, MO
September
27, 2011 in Birmingham, AL
|
|
