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Mid-South Quality Productivity Center
22 North Front Street, Suite 200
Memphis, TN 38103
Phone: 901.543.3530 / Fax: 901.543.3510

MSQPC - The Quality Center -
is among the nation's leading
Quality and Productivity Centers
in the global marketplace.

	Corporate Sustainability Planning Assessment Guide: A Comprehensive Organizational Assessment, by Donald C. Fisher, Ph.D. 272 pages. ISBN 978-0-87389-774-7. 81/2 x 11. Soft Cover. Member Price $48.00 + s/h; Regular Price $80.00 + s/h. Purchase Now!
	Homeland Security Assessment Manual: A Comprehensive Organizational Assessment Based on Baldrige Criteria, by Donald C. Fisher, Ph.D. Approximately 300 pages. ISBN 0-87389-640-8. 81⁄2x11 Softcover. 2004. $60.00. ASQ Quality Press. Purchase Now!
Beyond The Bounds. A Baldrige-based Assessment workbook for Service and Manufacturing organizations Healthcare Education By: Dr. Donald C. Fisher	Available in PDF version only. The workbook contains 250+ pages. $49.95. Beyond the Bounds for (A) Service and Manufacturing Organizations; (B) Healthcare; or (C) Beyond the Bounds for Higher Education Purchase Now!
	"Since we were awarded the Malcolm Baldrige National Quality Award, I have been asked many times if this means that we have now achieved the ultimate level of quality. My answer is that this award is simply our license to practice." - Frederick W. Smith, Founder & Chairman, Federal Express Corporation. $22.00 + s & h Purchase Now!

	"A key to improving customer focus is to make sure that you are working on the true 'impact' items and installing a disciplined process for measuring progress. Donn Fisher's work has been invaluable to us in this effort." - Byron D. Oliver, President, Cigna Retirement and Investment Services $26.95 Purchase Now!
	"With this assessment workbook, the Malcolm Baldrige National Quality Award Application can become user-friendly. This simple, self-assessment process can be a gold mine of practical and useful information for any organization. It is a road map for your strategic planning process." - Donald Fisher, Board Examiner $24.95 Purchase Now!
	"The Baldrige Workbook for Healthcare assists an organization in understanding how current JCAHO standards are comparable to Baldrige criteria and, when addressed together, can have a dramatic impact on healthcare quality and organizational performance." - Cinda Kinsey, Administrative Director, Quality and Human Resources Development, Methodist Health Systems $28.50 Purchase Now!
	"Complete with practical how-to's and assessment checklists, this book was prepared specifically for college and university managers serious about implementing total quality programs and blending them into the culture of their institution. It is a must-read publication." - R. Eugene Smith, Vice President for Business and Finance, The University of Memphis $24.95 Purchase Now!