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- Gategourmet (a division of Swissair Group) Zurich, Switzerland -
designed a global Total Quality Management initiative entitled Global Service Excellence
(GSE)
- West Memphis Christian School - West Memphis, AR - conducted schoolwide Baldrige Assessment used for strategic improvements
- Fayette Ware Comprehensive High School - Somerville, TN - Baldrige in
Education initiative
- Baptist Healthsystems of Kentucky - Louisville, KY Baldrige training
for seven state-wide hospitals using the Baldrige Healthcare Criteria for strategic
planning
- BRAMCO LLC - Louisville, KY - Conducted a Baldrige assessment for this
heavy-construction equipment organization.
- ISK Bioscience, Mentor, Ohio - Nationwide Baldrige Self-Assessment of
this chemical corporation
- Volvo GM Heavy Truck Corporation - National Baldrige Assessment
- U.S. Air Force Quality Institute, Maxwell AFB, Alabama - Baldrige
Assessment
- Cigna Corporation, Philadelphia, PA - Corporate-wide Baldrige
Assessment
- Bama Pies Ltd., Tulsa, OK - Baldrige training for executive staff
- American Woodmark Inc.,
Winchester, VA - Baldrige training for executive staff
- Consolidated Systems, Columbia, SC - Corporate-wide Baldrige Assessment
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- Federal Express Corporation, Dubai, United Emirates, Baldrige
Application consulting
- Venezuela, Minister of Development - Baldrige consulting
- Republic of Mauritius, Led Baldrige site visits for the nation's first
Baldrige based national Quality Award
- Memphis Light, Gas and Water (MLGW) - Corporate-wide Baldrige
Assessment
- American Administrative
Association (AMA) - Trained group of Egyptian businessmen on
using Baldrige criteria for organizational self-assessments that were
conducted in Egypt
- Hitachi, Ltd., Japan
- Invited to present the Baldrige criteria to the Hitachi senior
executive group
- Methodist Health Systems,
Memphis, TN - Corporate-wide Baldrige Assessment of 20 hospitals
located in three states
- Southwest Tennessee Community
College - College-wide Baldrige Assessment
- The University of Memphis
- Baldrige self-assessment within the division of Business and Finance
- Shelby County Government,
Memphis, TN - conducted Baldrige Assessments of 3 divisions which
included: Memphis-Shelby County Health Department, Shelby County
Public Works division, Shelby County General Services Division
- Purdue University -
Hammond, IN - Baldrige Self-Assessment within the Administrative
Services Division
- Hong Leong Management Group,
Kuala Lumpur, Malaysia - Consulted with 85 presidents of this
world-wide conglomerate teaching senior administrative leaders how to
use Baldrige criteria for strategic planning
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- Peabody Hotel,
Memphis, TN - Worked with senior administrative leaders on using
Baldrige criteria for strategic planning
- Pickering, Inc., Memphis, TN - Corporate-wide Baldrige Assessments of
this architectural and environmental services corporation
- Spectra Behavioral Healthcare Systems, Memphis, TN - Baldrige
Assessments of their clinics
- Youth Village, Memphis, TN - Corporate-wide Baldrige Assessment of this
child development center
- National University of Ireland, Galway, Ireland - Baldrige training for
senior administrators, faculty and staff
- Commonwealth of Kentucky - Conducted Baldrige-based Examiner Training
throughout the state and conducted Baldrige Application Writing Workshops at the
University of Louisville, the University of Kentucky, Western Kentucky University and
Northern Kentucky University
- National Association of College and University Business Officers (NACUBO)
- Developed a Baldrige-based College and University Award and served as a Baldrige
consultant over the past six years
- Wurzburg, Inc., Memphis, TN. - Conducted a two-day Baldrige Workshop
- Naval Support Activity Mid-South, Memphis, TN. - Conducted a base-wide
Baldrige Assessment.
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