Duke Okes, Consulting Associate, is a knowledge architect who consults, trains, writes & speaks on management philosophies and technologies in the U.S., Bermuda, Canada, Caribbean, Europe, and Asia. He has been elected Fellow of the American Society for Quality, and is certified by ASQ as a quality manager, quality engineer, and quality auditor. Duke holds undergraduate degrees in technology and business, a masters degree in adult education, and has completed doctoral coursework in applied management and decision sciences. He is co-editor of The Certified Quality Manager Handbook (2nd edition), a contributor to The Certified Quality Engineer Handbook, and has published numerous articles (Quality Progress, Quality World, Business Improvement Journal, The Manufacturer, APICS-The Performance Advantage, Manufacturing Engineering, and Quality Management Forum).