Donald C. Fisher, Ph.D.

Donald Fisher, Executive Director/CEO of Mid-South Quality/Productivity Center —The Quality Center in Memphis, Tennessee, a Tennessee Board of Regents (TBR) Center of Quality Emphasis, has served as a four year national examiner for the Malcolm Baldrige Award in the United States and has presented the Criteria internationally to Hitachi, Ltd. in Japan, to the Center for Productivity in Maracaibo, Venezuela, and to a group of international suppliers in London. He has also consulted with officials from the Venezuelan Ministry of Development who have reviewed adopting the Malcolm Baldrige Criteria as a model for their National Quality Award. He has worked as a visiting scholar (Commissioned by the World Bank) with the President and Prime Minister of Mauritius (an island nation located in the Indian Ocean) to oversee that nation’s first ever Baldrige award program.

In addition, he worked with the Federal Express Corporation in Dubai, United Arab Emirates, on their Baldrige Application for the Dubai Quality Award. He has worked with 85 presidents of worldwide companies owned by the Hong Leong management group in Kuala Lumpur, Malaysia, to help them use Baldrige Criteria for strategic planning.

Fisher also served as an advisor for Gate Gourmet International (a division of SwissAir) “Global Service Excellence” Baldrige project in Zurich, Switzerland. Fisher is a multi-year veteran and was one of the first national examiners appointed to the Board of Examiners for the prestigious Malcolm Baldrige National Quality Award and has judged quality performance based on the Baldrige Criteria for more than 170 leading organizations worldwide. He has traveled throughout the world helping organizations with awards similar to the Baldrige Award.

He is the author or co-author of a number of books, including The Simplified Baldrige Award Organization Assessment, Demystifying Baldrige, Measuring Up to the Baldrige, Baldrige on Campus, The Baldrige Workbook for Healthcare, and Homeland Security Assessment Manual (A Comprehensive Organizational Assessment Based on Baldrige Criteria). His most recent Baldrige-based book is entitled: Corporate Sustainability Planning Assessment Guide: A Comprehensive Organizational Assessment.

In addition, he serves on numerous quality boards throughout the United States and the world. He presently serves as a judge for the Arizona State Quality Award and was a founding member of the board of directors and one of six judges for the Tennessee Quality Award. He is a past member of the Advisory Board and is presently serving on the Panel of Judges for the Commonwealth of Kentucky Quality Award and has served as both a director and judge for the Greater Memphis Award for Quality.

In addition to these appointments, he was appointed to serve on both the President’s Quality Award Program Panel of Judges in Washington D.C. and was selected as one of eight senior judges for the Secretary of the Air Force Unit Quality Award. He served as a consultant to the National Association of College and University Business Officers (NACUBO) National Project on developing its Baldrige-based Management Achievement Award (MAA) for American colleges and universities.

In addition he served seven years as a judge for the RIT/USA Today Quality Cup Team Award. Fisher’s credentials include spending over 20 years using Baldrige Criteria to conduct organizational assessments of various global organizations such as FedEx Corporation, Volvo-GM Heavy Truck Corporation, Cargill Corn Milling North America, Bama Companies, Hong Leong Corporation Malaysia, and St. Jude Children’s Research Hospital.