Who We Are

The Mid-South Quality Productivity Center (MSQPC) is a partnership of the Greater Memphis Chamber and Southwest Tennessee Community College with a mission to champion market excellence. We are also a Tennessee Board of Regents Center of Emphasis.

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Our Mission

To champion market excellence for organizations in Memphis, the Mid-South region, and globally, by offering Baldrige-based assessments, consulting, quality/productivity enhancements, corporate development and employee development.

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Upcoming Events

Nov 05

Root Cause Analysis

A two-day course consisting of lectures, practices, and role plays that will provide attendees with an in-depth understanding of how to analyze a system in order to identify the root causes of problems. The course is a version of Six Sigma Lite, teaching an effective problem solving process without all the heavy statistics. Learn More and sign up »
Jan 22

Leading Organizational Change

This is a practical workshop that will provide leaders a format to implement change process in their organization.  Resistance and resilience of team members will be addressed to move the change in order to implement and consolidate. Learn More and sign up »
Mar 08

Meeting Effectiveness

As a facilitator of meetings you must 1) FOCUS in the preparation phase; 2) develop FUSION in the meeting phase and 3) identify elements of the FUTURE for the follow-up to the meeting. Consensus seeking skills and other decision-making options will help a leader make the most of meetings. Learn More and sign up »

Recent News

President Obama congratulates Baldrige Award Recipients

Sep 28, 2015

President Obama congratulates Baldrige Award Recipients Lockheed Missiles and Fire Control, MESA, North Mississippi Health Services, and the City of Irving, TX. 

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MSQPC attends Mock Luncheon for opening of Cheesecake Factory

Sep 16, 2015

 David Overton set aside his dreams of becoming a professional drummer in the 1970s to help his parents with their struggling wholesale cheesecake business. By the end of the decade, Mr. Overton decided to open a restaurant in Beverly Hills, California with his parents' cheesecake as the highlight of a full-course menu. Without any marketing or even a grand opening. Today, Cheesecake Factory Inc. is a publicly traded company with $1.6 billion in annual revenue, 32,000 employees, three restaurant brands and a bakery. It is also in the process of expanding overseas, with 22 locations slated to open up over the next five years in cities throughout the Middle East. We were invited to a "mock dinner" for invited guests at The Cheesecake Factory on Friday August 28th 2015, pictured here is Dr. Donn Fisher (Left) and David Overton (Right) might we add that the food is delicious! 

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