Who We Are

The Mid-South Quality Productivity Center (MSQPC) is a partnership of the Greater Memphis Chamber and Southwest Tennessee Community College with a mission to champion market excellence. We are also a Tennessee Board of Regents Center of Emphasis.

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Our Mission

To champion market excellence for organizations in Memphis, the Mid-South region, and globally, by offering Baldrige-based assessments, consulting, quality/productivity enhancements, corporate development and employee development.

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Recent News

Baldrige for Detection and Prevention of Corporate Espionage

Jul 22, 2016

Sitting deep in the basement of the FBI in Washington, D.C., reading the personal files and dossiers of J. Edgar Hoover, Donald Fisher became fascinated with intelligence and organizational security. Fisher, one of the first researchers at the FBI approved under the Freedom of Information Act, could see the importance of organizational intelligence because so many organizations had been so easy to infiltrate.

Today, such infiltration often takes place in the world of cybersecurity and big data. But what can be done to stop corporate espionage and the risk that the proprietary and confidential information of U.S. organizations can be so easily laid bare by hackers, some allegedly linked to foreign governments?

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2016 Baldrige Regional Conferences

Jun 08, 2016

Register Now for the 2016 Baldrige Regional Conferences!


Register now for the 2016 Baldrige Regional Conferences in Chicago, IL and Dallas, TX for a one-day showcase of Baldrige best practices!  The conferences, which will each showcase current and past Baldrige Award recipients, will be held:


September 8, 2016
The Hyatt Lodge at McDonald’s Campus
Chicago/Oak Brook, IL

September 22, 2016
Crowne Plaza Dallas Galleria-Addison
Dallas/Addison, TX


Attend and engage in a day dedicated to improving your organization’s performance.  The dynamic conference schedules include an opening plenary session featuring senior executives from the 2015 Baldrige Award recipients, a closing keynote speaker, and 15 interactive management sessions featuring Award recipients from the business, education, health care, and non-profit sectors.


Learn how these role-model organizations achieve high performance and outstanding results in areas such as leadership, strategy, customers, workforce, and much more!  Network with leading practitioners who use the Baldrige Framework to improve their organizations.


An optional Pre-Conference Workshop for Baldrige beginners is available the day before each conference. The facilitators are Pattie Skriba, Vice President, Business Excellence, Advocate Good Samaritan Hospital (Chicago) and Cindy Milrany, Chief Financial Officer, Freese and Nichols (Dallas).


Book your hotel room reservations now at the conference hotels to receive the conference rate.


To learn more, visit the Regional Conferences website.


Co-sponsored by the Baldrige Performance Excellence Program, Illinois Performance Excellence, Quality Texas, and the Alliance for Performance Excellence.


For questions about the conferences, contact us at 301-975-2036 or baldrige [at] nist [dot] gov.  For registration inquiries, contact Experient at 800-310-7554 (Domestic) or 240-439-2554 (International) or e-mail to NIS [at] experient-inc [dot] com

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