Who We Are

The Mid-South Quality Productivity Center (MSQPC) is a partnership of the Greater Memphis Chamber and Southwest Tennessee Community College with a mission to champion market excellence. We are also a Tennessee Board of Regents Center of Emphasis.

Learn More »

Our Mission

To champion market excellence for organizations in Memphis, the Mid-South region, and globally, by offering Baldrige-based assessments, consulting, quality/productivity enhancements, corporate development and employee development.

Learn More »

Upcoming Events

Aug 05
Dec 03

Lean Six Sigma Dual Certification (Yellow/Green/Black)

Lean Six Sigma Dual Certification Training  - Earn your Lean Six Sigma certification LOCALLY in just one night per week!  STARTS AUGUST ... Learn More and sign up »
Aug 13
13

4 Disciplines of Execution

In one day learn to distinguish the important from the wildly important goals of your work. Appreciate the importance of staying aligned with the mission of the organization. Develop measurements for your goals and a plan to implement them. Receive and practice with tools to accomplish your goals. Learn More and sign up »
Sep 18
18

Customer Satisfaction

In this one-day workshop, participants will identify their rationale for effective customer service, the importance of the way we communicate and develop 6 steps to positive customer relationships.Tips for moving from anger to positive action with your customers. Learn More and sign up »

Recent News

Dr. Fisher Greets Secretary of Commerce, Penny Pritzker at “Made in Rural America" Regional Forum

Jul 22, 2014

MSQPC Executive Director/CEO, Dr. Donald C. Fisher greets Secretary of Commerce, Penny Pritzker at the “Made in Rural America Regional Forum”, where she was the keynote speaker on July 17, 2014. Her remarks were dedicated to promoting rural exports by providing rural and businesses leaders with information about federal resources that are available to expand exports.  The forum was held at Southwest Tennessee Community College. Commerce Secretary Pritzker leads the U.S. Department of Commerce which oversees the National Malcolm Baldrige Award for Performance Excellence given by President Obama to recognize leading excellence practices each year. 

Read More »

Memphian points to Baldrige performance excellence as cure for what ails VA hospitals

Jul 07, 2014

It could have helped avoid the scandal rocking the U.S. Department of Veterans Affairs over wait times, bonuses and cover ups at medical centers serving the nation’s veterans, said Donald C. Fisher.

Read More »