Who We Are

The Mid-South Quality Productivity Center (MSQPC) is a partnership of the Greater Memphis Chamber and Southwest Tennessee Community College with a mission to champion market excellence. We are also a Tennessee Board of Regents Center of Emphasis.

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Our Mission

To champion market excellence for organizations in Memphis, the Mid-South region, and globally, by offering Baldrige-based assessments, consulting, quality/productivity enhancements, corporate development and employee development.

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Upcoming Events

Oct 06

Making Diversity Work for You

This one day course (6 hours) consisting of facilitated small and large group interaction, reflection on one’s past experiences with others not like you, and role play will provide attendees with an opportunity to develop organizational strategic and individual tactical goals for making diversity effective across the workforce. Learn More and sign up »
Nov 05

Root Cause Analysis

A two-day course consisting of lectures, practices, and role plays that will provide attendees with an in-depth understanding of how to analyze a system in order to identify the root causes of problems. The course is a version of Six Sigma Lite, teaching an effective problem solving process without all the heavy statistics. Learn More and sign up »
Jan 22

Leading Organizational Change

This is a practical workshop that will provide leaders a format to implement change process in their organization.  Resistance and resilience of team members will be addressed to move the change in order to implement and consolidate. Learn More and sign up »

Recent News

MSQPC presents City of Germantown Employees with Lean Six Sigma Black Belt and Green Belt Certifications

Jul 01, 2015

On June 16, 2015, the Mid-South Quality Productivity Center (MSQPC) presented three City of Germantown employees with their Lean Six Sigma Black Belt and Green Belt certifications, indicating that they have mastered statistical methods to eliminate waste and improve efficiency in their organization’s processes.  The Lean Six Sigma Green Belt graduates received certificates and the Black Belt graduate received an embroidered black belt in commemoration of their accomplishments. 

The Lean Six Sigma Black Belt graduate was: 

  • Phil Rogers – Club Director, Germantown Athletic Club

 The Lean Six Sigma Green Belt graduates were: 

  • Keith Saunders, Jr – Administrative Chief
  • Chris McPhaul – Battalion Chief

The Lean Six Sigma Black Belt and Green Belt training are part of MSQPC’s Memphis Lean Six Sigma Institute (MLSSI), which offers comprehensive Lean Six Sigma training to individuals in all industries.  In order to provide a more convenient and user friendly approach to the training, MSQPC piloted its evening certification program in 2013.  Similar to a graduate course, Lean Six Sigma training consisted of 16-weeks of interactive lectures, hands-on exercises, customized reference materials and coaching support from Master Black Belt, Monte Massongill and Black Belt Daniel Clark. Participants met each Tuesday evening from 5:30 p.m. to 8:30 p.m. at the Smith & Nephew campus.

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Dr. Fisher Greets Secretary of Commerce, Penny Pritzker at “Made in Rural America" Regional Forum

Jul 22, 2014

MSQPC Executive Director/CEO, Dr. Donald C. Fisher greets Secretary of Commerce, Penny Pritzker at the “Made in Rural America Regional Forum”, where she was the keynote speaker on July 17, 2014.

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